Millennium Post

Vodafone seeks more time to stop ‘111’ helpline

Vodafone India has sought more time from sectoral regulator TRAI to stop using ‘111’ for its customer care services, citing inconvenience to subscribers from any immediate stoppage.

Telecom Regulatory Authority of India (TRAI) had asked the company on March 2 to stop use of ‘111’ number as it violated the national numbering plan. Vodafone was asked to submit a compliance report by March 10.

“We have received a reply from Vodafone to our direction and the matter is currently being examined,” a Trai official said. According to the official, Vodafone has said that ‘111’ is being used by all its subscribers for customer care service, and it was difficult to stop its use in 10-12 days.
“They have sought more time to close the use of 111,” the official added. Vodafone did not reply to PTI queries in this regard. As per TRAI’s direction to the company, the Department of Telecom had issued the ‘National Numbering Plan 2003’ wherein the numbers 111 to 115 were not allocated for any type of services and they had been kept as ‘spare’.
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