Millennium Post

Uber to introduce ‘panic button’ feature in India

Amid safety concerns, Taxi service company Uber is set to launch two features in India, including a “panic button”, after an Indian woman was allegedly raped in New Delhi by a driver working for the firm.

Uber’s General Manager for Mumbai, Shailesh, in a blog post, said beginning February 11, Uber will launch an in-app panic (SOS) button that would allow a rider to alert the local police at the push of a button in case of an emergency.

It will also introduce a safety net feature, which would allow users to easily share their trip details and real-time location with up to five friends and family members.

“Our goal is to make Uber the safest place in the city.To do this, we will continue to leverage our technology and operational scale to deliver rides that bring unprecedented transparency and accountability to your transportation experience,” Shailesh said.

He said a user will be able to activate the easily accessible in-app panic button with a single tap.
The company said it has established a dedicated local ‘Incident Response Team’ that oversees and responds to incidents against property and person reported by riders and will also receive a notification, in addition to the local police, when the in-app panic button is pressed.

It said the specialised team which would assist local law enforcement officers during distress situations has completed an extensive training programme by the company’s US safety experts and would be reachable 24*7.
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