Trai’s android app for feedback on telecom service

Mobile phone subscribers can now give instant feedback on quality of services provided by operators to regulator TRAI through online or through an Android based mobile application. Operators will invite penalty if they fail to meet minimum service quality benchmarks set up by TRAI. "Considering the growing penetration of Internet and smart phones, TRAI has introduced a Web-based application as well as an Android-based app for assessing customer perception of cellular services," TRAI Secretary Sudhir Gupta said in a note.