TRAI conducts inspection of mobile towers in city after flurry of customer complaints

On Monday a special team from the TRAI has started an inspection of the mobile towers across the city to see their condition after which TRAI will conduct a detailed study. The initiative was taken after the telecom regulatory authority had received several complaints regarding the call drops that had become a common phenomenon for the people in the city and the suburbs.

The senior officials of the TRAI believe that mobile drive test that has begun in the city from Monday will be helpful. Thousands of customers in the city and suburbs have been facing serious problems while talking on their cell phones. It has been seen that after initiating a conversation a call abruptly gets disconnected.

In a number of occasions it has been found that the incidents of call drops were happening for repeated times. The special team will examine all the mobile towers for next six days starting 

from Monday.

After conducting a thorough study the TRAI will send reports to the telecom service providers in which it will make some recommendations to the various companies on the basis of its observations and will also monitor on what steps the service providers will take to carry out the recommendations.

The TRAI officials will look into how long it takes to connect a call and it will also examine how long a customer can talk on a phone at a stretch and the clarity of the sound.

More often it was seen that while talking over phone the voice of the person on the other side becomes inaudible. A monitoring committee of the TRAI will sit in every two months to inspect whether the various companies were following their instructions and improving on various loopholes as it was instructed by the regulating body.

Action might be initiated against the service providers if they fail to follow the instructions which include the improvement of the condition of mobile towers. The TRAI had earlier imposed fines on various telecom companies to prevent the call drop menace. Following this, various telecom companies had moved to the Supreme Court which had given its verdict in the favor of these telecom companies. Many, however, alleged that after this the number of call drops has been increased.

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