‘Steps taken to streamline 100’

The Delhi Police on Monday told the Delhi high court that they have taken several steps to streamline the system for improving the emergency helpline number 100. Police told a division Bench of Chief Justice G Rohini and Justice Sangita Dhingra Sehgal that to tackle the problem of calls queuing up at the telecom service provider, “the matter regarding priority routing of emergency calls has been taken up with authorities concerned”.

The police response came after the Bench asked them what action they are taking in this regard. Police also expressed regret before the court over the “inconvenience” caused to Justice Vipin Sanghi, whose calls to the emergency helpline number 100 went unanswered. “The inconvenience caused to Justice Vipin Sanghi was inadvertent and due to reasons beyond control and it is assured that all sincere steps are being taken to ensure that such incidents do not recur in future,” it told the Bench. The present police assistance 100 system, the central police control room (CPCR) of Delhi police, was installed in 2008 and it attends to about 24,000 calls per day, it said.