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Starbucks CEO Howard Schultz hails ratan ‘grace’

Starbucks CEO Howard Schultz has voiced his admiration for industrialist Ratan Tata’s ‘grace’ and wisdom, saying he was moved by the business icon’s words during the launch of the coffee chain’s flagship store in Mumbai last year.

‘At the celebratory dinner, the night of the Mumbai (store’s) opening, Ratan Tata offered a toast that really moved me,’ Schultz writes in an essay in the book ‘Reimagining India: Unlocking The Potential of Asia’s Next Superpower’, edited by global consulting firm McKinsey.

Schultz recalls that while describing Starbucks’ India launch and Tata’s remarks at the celebrations later to a gathering of his company officials in the US, he even began to cry and was overpowered by emotion. ’A few weeks after returning from the opening of our Mumbai store, we held one of our big open forum meetings where we got the entire company together. And as I tried to describe that moment for everyone, something came over me. I started to cry. It just hit me emotionally. ‘In India we had a chance to do something extraordinary, something truly world class. And I am excited that we have a chance to grow and give back in a land where so much opportunity lies ahead and to contribute to making it a little better place than the one we found,’ Schultz said.
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