It may be mentioned that people, mainly aged persons, are getting unnecessarily harassed while withdrawing money that they had deposited under the schemes like Monthly Income Scheme (MIS) and National Savings Certificate (NSC). Mainly, the problem is taking place as there had been a reform in the online system of the postal department. But there are many who are yet to get accustomed to the system or are aware of it properly. Thus it is resulting in the delay.
Pande said that he had been receiving complaints about the abnormal delay in service with people having to visit twice or thrice to get a work done in post offices. “So I have asked the postal officers of eastern region to meet me tomorrow (Wednesday). I will talk to them to know the exact reason behind the problem and would ask them to take the necessary steps to solve the problems as early as possible so that common people do not face any inconvenience,” he said adding that he may also give some suggestions that may be of some help to them.
The Consumer Affairs minister will also hold a meeting with the officials of the Life Insurance Corporation of India (LIC) as he had received complaints about poor service of the agents engaged by the organisation. He said that he received several complaints stating that the agents stop helping the customers in depositing money after 30 per cent of the total amount of the insurance is given.
The reason being, the agents keep getting their incentives, despite not helping the customers to deposit the installments soon after the 30 per cent of the amount is deposited. Thus people need to toil to deposit the money. They need to stand in long queues for the same reason. Thus customers are getting deprived of the service they are supposed to get, said Pande adding that:“I will first ask them to take necessary steps in this connection and to change the norms if it doesn’t get solved even after taking the steps.”