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Railways fined for leaving man at station

Railways fined for leaving man at station
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A consumer court in Delhi has ordered the Indian Railways to pay a little over Rs 36,000 to a 60-year-old Delhi man for causing mental agony to him by leaving him stranded at the Pataudi railway station on a cold winter night by asking him to change his berth from one bogey to another.

R S Bhatnagar was left stranded at the station even after having a confirmed second-class AC ticket. He had been upgraded to the first class of the same train, which was at the other end of the train. The train ticket examiner (TTE) asked him to deboard the second-class AC coach and shift to his upgraded coach.

He got down from the second-class bogey at the Pataudi station and started walking towards the first-class coach. However, Bhatnagar could not reach the destination in the scheduled stoppage time of the train. The trained stopped in Pataudi for a few minutes.

According to Bhatnagar's petition, he had booked a second-class AC ticket for Rs 1,547 for 30 December 2008 to return to Delhi, but he was pressurised by the TTE to change the coach. As he could not get on the train, he had to spend the night at the station and had to take a flight the next day to reach Delhi, which cost him Rs 9,580.

'Due to misbehaviour/negligence of TTE, [despite] having confirmed ticket the complainant had to wander here and there during severe winter cold night and he had to spend whole night unnecessarily [at a station]. The complainant had suffered great mental tension and harassment and he had unnecessarily incurred Rs 9,580 an air ticket to reach Delhi without any rhyme and reason,' said the New Delhi District Consumer Forum, presided by C K Chaturvedi.
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