The Consumer Affairs department has proposed to set up more consumer courts in every district to address the complaints. Sadhan Pande, Minister of Consumer Affairs said the proposal had been sent to Chief Minister Mamata Banerjee and was awaiting her nod. Work will start once the approval comes, he maintained.
Consumer courts will be set up for the first time in Malda, Murshidabad, South and North Dinajpur, Siliguri and Alipurduar districts. The court will be increased in the districts of Jangalmahal that include Purulia, West Midnapore and Bankura. A senior official of Consumers Affairs department said because of campaign throughout the state, awareness of people had gone up. More and more people are inquiring about the laws which can give them protection. The courts will be set up on the basis of necessity. That is, the district that has received highest number of complaints will get the court first.
A senior official of the department said most of the complaints received by the department relate to duping of flat owners by the builders. In many cases the flats have not been handed over to them on time and when they were handed over later, the promoter refused to pay compensation with interest.
In some other cases the builders give inferior quality electrical wiring, taps in the toilets etc. There are also many complaints over the delivery of cars by dealers.