NKDA to provide better e-governance services in New Town

New Kolkata Development Authority (NKDA) will provide better e-governance services to the residents of New Town soon. The state IT department has asked TCS to include NKDA in the e-District MMP programme to provide better facilities to the citizens. A meeting was recently held between Debashis Sen, additional chief secretary, Urban development department and chairman of West Bengal Housing and Infrastructure Development Corporation (WBHIDCO) and Taleen Kumar, principal secretary IT department where the former pointed out that as New Town was in North 24 Parganas, then NKDA should be included in e District Programme. The work will start soon.

The residents will get e-governance services for mutation that is recording property ownership in NKDA records. They will get this service to get occupancy certificates and will be able to register birth and death through e-governance. E-governance facilities will be made available to get water connection and building plans.

The residents of New Town are already getting some of the e-governance facilities, but now, it will be integrated in a common platform. There is a unique e-governance redress system in NKDA where residents can complain if they find that street lights are not functioning. Once the complaints are recorded, NKDA personnel will visit the spot and the complainants will be informed about the action taken.

As New Town is slowly turning into a green city with all eco friendly modern amenities, the office of NKDA will undergo a sea of change and it will be a paperless office where all the services will be available online. It may be mentioned that after coming to power for the second time, Mamata Banerjee has given more emphasis on streamlining administration and expedite its functioning so that people get the facilities hassle-free.

The E-District MMP programme is a major move in this direction.