Sinha's Twitter Sewa resolves 99% telecom complaints

The Twitter Sewa service, which was launched by Minister of Communications (I/C) Manoj Sinha to address the grievances related to postal and telecom department, has turned out to be a major relief for the aggrieved customer across the country.

"It's the result of efforts of the dedicated team that about 99 per cent of the complaints received through Twitter Sewa has been resolved through the social media within 24 hours, while only a few complaints on policy matter nature were forwarded to concerned departments for its early redressal," an official said.

The Twitter Sewa of the ministry, which is a brain child of Sinha, was started in August last year. The ministry has deployed there are about 400 employees of both postal and telecom department to regularly monitor every single complaint, the official said.

As per the data released by BSNL, as on April 15, the Twitter Sewa has received a total number of 27,988 complaints and resolved 27,965 grievances with a resolution rate of 99.91 per cent.

"The Telecom Minister having twitter account @manojsinhabjp has been calling for daily status reports on the resolution of telecom and postal related complaints received through this platform. Similarly, India Post has handled 27,000 tweets and resolved them promptly," the official said.