Millennium Post

Trai to roll out new app to rate call quality

Telecom regulator Trai on Friday said it will soon roll out an app for measuring call quality, enabling the subscribers to rate the service quality after completion of a call. Telecom Regulatory Authority of India also plans to strengthen the 'Do Not Disturb' registry programme aimed at deterring pesky calls by telemarketers. "We are coming out with two measures, one of them about enabling consumers to measure call quality after a call is over. They can say how they found the call, and give it a rating,"

Trai chairman RS Sharma said. The second initiative will bolster the existing 'Do Not Disturb' system. At present, there is a framework for DND registry, that allows telecom subscribers to block unwanted promotional calls from telemarkers. Reaching out to such subscribers attracts a heavy fine for telemarketers. On the issue of penalty recommended for incumbent telcos, he said Trai will send its response to DoT by the end of next week. Trai had last year suggested to Telecom Department (DoT) that cumulative penalty of Rs 3,050 crore be slapped on three incumbent operators for denying interconnectivity to newcomer Reliance Jio.
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