MHRD bolsters grievance redressal mechanism

If you are a student or a teacher or a parent and running from pillar to post to get your grievances addressed, the Ministry of Human Resource Development, which is led by Prakash Javadekar, has come out with a helping hand with a robust mechanism to resolve the unattended woes.

The HRD Ministry has strengthened its grievance redressal mechanism to help aggrieved students, teachers and parents at the time of their need. The mechanism has been prepared in such a way that not even a single complaint would get missed even if the issue is not so 'urgent' in nature. Considering the importance of timely resolution, a special team has been formed to monitor grievances and find solutions as per the norms on a priority basis.

"Ever since the grievance redressal mechanism became operational, the ministry is getting above 200 complaints every day. As majority of complaints are from retired teachers about non-payment of their dues, which are very local in nature, the forward the complaints to concerned local authorities after directing them for early redressal," the official said, adding that the complaints about institutions and individuals are being handled by the minister's office directly. According to the official, the grievance redressal mechanism is open for all and those wishing to get their complaints resolved, can either go through the link given on HRD Ministry website, or write an email to the minister on minister.hrd@gov.in. The minister's twitter handle is @PrakashJavadekar, which is also regularly monitored by the grievance team.

The performance of HRD Ministry's grievance redressal cell is much better than other ministries as about 97.4 per cent cases are being resolved.

The cell has resolved about 3,447 complaints in less than two months. Notably, there are only three pending cases for 2-6 months while one case was not resolved in the last one year.