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MTNL clients get bills, no service

MTNL clients get bills, no service
Despite the landline connections in Chhattarpur area have not been functioning for the last couple of months, the residents are continuously being served notices to pay bills.

According to the residents, they had complained to the higher authorities in MTNL several times but no action has been taken so far.

Millennium Post in its visit to the area had a first-hand account of poor communication service of MTNL which is compelling the consumers to disconnect MTNL and switch to other service providers.

‘Our telephone connections are not working but we are being served the bills regularly. No officers pay heed to our complaints,’ said  Ram Chander, a resident of Chhatarpur.

The president of RWA, Chattarpur Enclave, Anwar Ali, said, ‘I was frustated by the poor service provided by MTNL that I finally disconnected MTNL and switched to another service provider.’ President of RWA Market Association Rati Ram said, ‘Due to the poor service of MTNL, I faced problems professionally and required an alternative connection so that my work doesn’t get affected.’

Apparently, despite several complaints, MTNL took no action. The divisional engineer of MTNL, R K Issar, said, ‘Many such complaints – about 300-400 complaints per month – have been lodged with us.’ But he said he is not able to solve the issue.

On a whole some 600 telephones lines have been down for the last three months in Chattarpur area.

When contacted, the Executive Director and  the Chairman and Managing Director of MTNL, B K Mittal and A K Garg respectively, had nothing to say on this.

On further investigation it came to our notice that many areas of Chattarpur are undergoing heavy maintenance work. ‘All these problems are arising due to the developmental activities of the Delhi Jal Board (DJB), PWD, MCD and such authorities. They damage the MTNL cables while doing their work and we end up having to repair again and again’, said Issar.

‘A large number of MTNL consumers are being badly affected. This has been happening for the last 12 months. We have no Internet access. But the consumers are forced to pay the bills,’ said Anita Tyagi, local councillor.
Anannya Chatterjee

Anannya Chatterjee

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