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Delhi

Management skills of ‘Metro man’ in a book

The management strategies followed by ‘Metro Man’ E Sreedharan have been elaborated in a new book brought out on the new-age transport system. The book, which explores the journey of Delhi Metro from the concept to operation stage in detail, gives full credit to Sreedharan, who is enjoying his post-retirement days.

25 Management Strategies for Delhi Metro’s Success: The Sreedharan Way, written by Delhi Metro’s Chief Public Relations Officer Anuj Dayal, takes readers on a roller-coaster ride on the stupendous journey that the -age transport system has had in the national capital in the last 10 years.

The book was released on Tuesday by Sreedharan’s successor Mangu Singh, who effused praise on his predecessor explaining in detail the strategies and the risks involved in building the Delhi Metro Rail Corporation.

Dayal said the idea of writing a book on management strategies struck him when he got a call from a firm asking him to share the experiences of the organisation’s success.

‘The entire top management had been giving lectures across the world. So, I decided one day why not we record something. That is how this book was conceived. I jotted down the main principles followed by Sreedharan,’ he said.

The book also talks about all powers being vested with the Managing Director of decision-making and cites it as one of the principal reasons for the organisation’s success.

Dayal said he has recorded the battle on whether to construct the Metro in standard or broad guage and the debate over the corridors at the initial stage.

In the book, Dayal says integrity of the people involved in building the system, professional competency, target orientation, emphasis on punctuality, cleanliness and safety, crisis management, delegation of powers and speedy decisions are some of the strategies that are followed at Delhi Metro.

Dayal has gone into detail on all 25 strategies and explained how they contributed to the success of the Delhi Metro.

Singh in his speech spoke about the Delhi Metro’s journey and how it became operationally successful, a feat that has been achieved only by a few mass rapid transit systems in the world.

‘The task was very difficult. It was the biggest infrastructure project ever taken in the country. We never had any expertise in this field. But Sreedharan tasted success,’ he said.

Singh said the most challenging task was to prove that Metro will be successful after the failure of Kolkata Metro.

He also recalled how Sreedharan ‘planted’ some of Delhi Metro’s engineers in a consultancy firm which was advising Metro so that they get trained.
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