In a bid to provide better service to consumers, WBSEDCL introduced a new mobile application – “Sahayogi”. Chief Minister Mamata Banerjee has launched the mobile app. The 1.6 crore electricity consumers will get benefitted with the introduction of the app which was developed with state of the art technology based on android mobile platform.
One just needs to download the app, which is free of cost, from Google play store. The app will enable a consumer to apply for new connection of all types including domestic, commercial and industrial ones.
With the help of the app a consumer can download the quotation and at the same time can make necessary payments to get the new connection.The status of the application can also be checked using the app.
Moreover, the days of standing in queues to pay electricity bills will be history soon. The app also enables a consumer to check and pay the electricity bill as well. At the same time one can also check the six months history of power consumption. Complaints of power cuts or any disruption in services can also be reported using the app. One can also view the status of the complaint as well. The most interesting part of the app is that, it is multilingual. It is available in English, Hindi and Bengali.
It may be recalled that WBSEDCL had introduced many other IT facilitiesto simplify the life of its consumers. Online applications for new connection, online payment and registration of complaints are some of the many initiatives which were taken earlier. But the tasks have become much simpler with introduction of the mobile phone app.
Meanwhile, Chief Minister Mamata Banerjee on Friday once again stressed on 100 per cent electrification in the state and urged the state power minister to complete the remaining work as fast as possible.
The state power minister Sovandeb Chattopadhyay said after the administrative review meeting at Town Hall that electricity had reached to 95 per cent area of the state. Steps are being taken to ensure power supply in rest of the 5 per cent area has been taken. There are 14 villages in Sunderbans where there is no power supply yet. The villages are located in difficult terrain.
But the task to lay poles to take cables has been started as the conventional power will be supplied through grids to those villages.