Mamata sets example for other states with beneficiary feedback platform
Kolkata: For the first time in the history of any state, Chief Minister Mamata Banerjee has given a platform where the beneficiaries of various government schemes can directly converse with the Chief Minister's Office (CMO), sharing their feedback and suggestions for improvement of the delivery mechanism.
One of the main objectives of the initiative is to bridge the gap between the beneficiaries and the government, thereby ensuring smooth implementation of all the schemes run by the Mamata Banerjee government.
This will also help the government fix accountability on the officials at various levels and also to catch hold of those who indulge in corruption. The move will also ensure a time-bound delivery mechanism.
Once a beneficiary from the districts raises his/her issue with the CMO through email at wbcmro@gmail.com, it will be thoroughly examined and replied to within 10 days. The new and unprecedented approach aims at refining the whole delivery mechanism in the state. The fundamental objective of the move is to reach out to the marginalised beneficiaries.
The Chief Minister had already constituted a monitoring cell of government welfare schemes with Colonel Diptangshu Chowdhury as its advisor, which will visit the districts
to directly talk to the beneficiaries, listening to their feedback and complaints.
It has already started its work and addressed various issues of the people. The grievances of two widows at Purulia's Bagmundi have been addressed within two days and pensions have been provided through the District Magistrate. A SBSTC bus was also introduced between Belpahari and Midnapore.
It may be mentioned here that the Bengal government has been successfully running more than 49 social schemes including Kanyashree, Khadya Sathi, Sabuj Sathi and Banglar Bari.
The monitoring cell will interact with the district administrative officials and Zilla Parishad and Gram Panchayat functionaries, to take a stock of the schemes, how they were implemented or if there was any problem in the delivery system at any level. It will also converse with the beneficiaries, seeking their suggestions to make the process more effective.
Some ration dealers often try to hoodwink the beneficiaries on various pretexts. The monitoring cell's job would also be to crack down on these ration dealers and take stern steps against them.
The main motto of the government is to ensure that poor people availing rice and other grains at Rs 2 per kg are not deprived.
When contacted, Colonel Chowdhury said: "The Mamata Banerjee government's sole purpose is to ensure that all the schemes reach the marginalised people, so that all of us can move forward on an equal footing. It is our Chief Minister who can raise the voice of the marginalised people. She has set an example for other states to follow by introducing such a monitoring cell."
