Dr R Ahmed Dental College and Hospital introduces grievance redressal system
Kolkata: After medical college hospitals in the city, the grievance redressal mechanism has been introduced at Dr R Ahmed Dental College and Hospital to address the problems that patients face during their treatment at the hospital.
A counter has been made operational at the hospital so that patients having issues can raise their problems with the hospital authorities.
In another infrastructural reform, a waiting room for patients has also been constructed inside the hospital campus. A free medicine centre has also come up where the patients would get medicines at free of cost.
Dr R Ahmed Dental College authorities have said the grievances of the patients would be addressed within 24 hours. Steps would be taken after going through their complaints.
This will fix the accountability of the doctors and nurses. A huge number of patents from different parts of the state visit the hospital with various ailments as this is the only state-run dental college in South Bengal.
Chief Minister Mamata Banerjee on number of occasions urged the doctors' fraternity to serve people with a human face so that patients who are in dire need of health services in various state-run hospitals are not deprived from the health schemes started in the state.
It may be mentioned here that the grievance redressal system has been introduced in medical college hospitals, district and sub-divisional hospitals so that grievances could be addressed within a minimum possible time.
Complaint boxes have been set up in the indoor and outdoor of various departments of the hospitals. The step was taken to provide better healthcare services to all the patients. In many cases, it had been observed that the patients were unable to articulate their problems as there was no proper grievance redressal system.
The patients can now share their feedback by filling up a form. There is a committee at each hospital which goes through all the complaints.
After examining the complaints, the team submits a report to the state Health department giving a detail of the nature of the complaints and ensures that patients do not face any problems during treatment.
It was learnt that the service will gradually be extended to all the block level health centers in the state.
A quality management team will be set up at the district level which will monitor feedback of the patients.
There will be quality managers in all the state-run hospitals starting from the sub-divisional hospitals in the districts up to the medical college level.