Millennium Post

CM shares success story of 'Didi Ke Bolo' on social media, thanks people

Kolkata: Chief Minister Mamata Banerjee on Thursday tweeted about the overwhelming response that "Didi Ke Bolo", the mass outreach programme launched by Banerjee on July 29, received from the people of Bengal.

In one month, more than 10 lakh people reached out to the platform to appreciate the initiative, provide valuable suggestions and for grievances redressal.

"I am humbled with the overwhelming response of the people on the @DidiKeBolo platform. In the last 30 days, over 10 lakh people have reached out to us with their words of appreciation for the initiative, valuable suggestions and grievances. I thank each one for their support and acknowledgement. We take note of their valuable suggestions and are committed to working overtime to resolve their grievances to an extent possible in an expeditious manner," Banerjee tweeted.

To be precise, altogether 1,000,350 people from various parts of the state have reached out to the Chief Minister and her office through the platform appealing to the government or the party to address various issues.

As per statistics, the total number of calls on the helpline number — 9137091370 — has been 800,635 while the grievances mailed to stands at 199,715.

Complaints of grievances, suggestions, appreciatory messages and miscellaneous messages (by people who reached out to the authorities in distress) were received on the helpline number.

About 42 percent complaints were for grievances redressal, 32 percent callers provided suggestions for the platform, 22 percent shared appreciatory messages while 4 percent callers came up with miscellaneous messages.

In the past 30 days, a total of 214 people in distress reached out to Didi's office through the mass outreach platform, out of which 161 cases were resolved on a priority basis. This also included calls from people of Bengal, who were marooned during floods in Kerala and Karnataka.

As part of the initiative, about 500 TMC MLAs and senior leaders conducted outreach programmes in 1,022 villages.

Leaders held "Jan Sangjog Sabhas" during their on-ground visits, in which they visited key influencers in the villages, interacted with local residents, took their suggestions and listened to their grievances and spent a night in one of the workers' homes.

According to insiders within the agency that handles the complaints, the "Didi Ke Bolo" platform mostly received complaints regarding malfunctioning of municipal bodies and non-availability of BPL ration cards and the cumbersome process to get SC, ST and OBC certificates in the rural areas. Several problems related to healthcare have also been addressed.

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