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IndianOil to automate 7,500 retail outlets by FY15: Ashok

Union Minister of State for Petroleum and Natural Gas Dharmendra Pradhan  on Friday inaugurated the automation facility simultaneously at all Indian Oil retail outlets here by remote control. 'Indian Oil, which has automated more than 6,200 retail outlets till August, 2014, also plans to automate 7,500 outlets by 2014-15 fiscal and more than 10,000 retail outlets by 2015-16,' the
IOC chairman said.

Stating that the concept of 100 per cent City Retail Outlet Automation is a key initiative launched by Indian Oil, Ashok said in the current financial year, the company plans to automate more than 20 cities in the country.

'The automation will dispel the doubts in the minds of the petroleum consumer and bring benefit to all. The best practices of customer care and services would be implemented in Odisha,' Pradhan said addressing a gathering on this occasion at Nuagaon Chowk IOC retail outlet here.

Stating that profit is not the prime motive, but customer satisfaction is the need of the hour, Pradhan said automated system would help quick and effective customer grievance redressal due to availability of record for each transaction.

Pradhan also urged the consumers and general public to use facebook and twitter handle to communicate freely with the state-run oil utilities to vent their grievances.

Ashok said that the company has launched the initiative of automation of retail outlets to foster a lifetime relationship with their customers with a vision to maximise customer satisfaction and transparency in operations. The automation system will go a long way in bettering the service standards.
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