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IA told to pay Rs 75,000 for baggage loss

Indian Airlines has been directed by a consumer forum here to pay Rs 75,000 to a passenger whose luggage was lost when he had gone to Bangkok from Delhi to attend a wedding.

The South West District Consumer Disputes Redressal Forum held the airline liable to pay the amount as it had ‘badly failed’ to locate the lost bag of the complainant and said the same amounts to deficiency in service.

‘The opposite party (Indian Airlines) has badly failed to trace out the lost baggage of the complainant which amounts to deficiency in service for which the complainant is
entitled to be reasonably compensated,’ a bench presided
by Narendra Kumar said.

The bench directed the airline to pay Rs 40,000 to Delhi resident Nisar Ahmed towards the value of the wedding related items in the lost bag, along with Rs 35,000 as compensation.
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