The Home Ministry on Friday directed all paramilitary forces to ensure speedy redress of jawans' grievances even as it submitted a report to the PMO saying "no substance" was found in the complaint by a BSF man that poor quality rations were given to security personnel.
In a communication to BSF, CRPF, CISF, SSB, ITBP, NSG and Assam Rifles, the Ministry has asked them to conduct an independent inquiry once a complaint from any jawan is received on any matter and try to resolve it as early as possible. They have been asked to inform their personnel about the existing grievance redressal cell and register complaints, if any, without fear, official sources said.
The forces were also asked to ensure that jawans making complaints were not harassed by their superiors.
The paramilitary forces were told to accept complaints through e-letters. Among the seven Central Paramilitary Forces, one has already started receiving the complaints through e-letter, while the other six have been told to follow suit, sources said.
Meanwhile, the Home Ministry has in a report to the Prime Minister's Office on Friday said it has found no substance in a complaint by a BSF jawan that poor quality rations were provided to security personnel posted along the border, asserting "there was no widespread discontent" in the constabulary over food.
In the report, the Home Ministry conveyed to the PMO that there was no shortage of rations at any post in paramilitary forces and quality check was conducted regularly.