In a move aimed at addressing the problems of consumers, Communications Minister Manoj Sinha on Tuesday launched Twitter Sewa for registration and resolution of complaints. The service is aimed at resolving the problems of telecom and postal service users on real-time basis.
According to the minister, the complaints lodged through Twitter Sewa will be available to the ministry officials and can be categorised as immediate, mid-term and long-term complaints. With this the department will be able to respond in real-time to complaints, assign it to relevant officers, assign criticality and track the complaints.
“Complaints received against any telecom operator and Department of Post (DOP) on my Twitter handle will be communicated to the concerned telecom operator and DOP immediately for quick resolution and better service,” Sinha said, adding that the platform will also address the grievances that are raised against private players. “I hope both government, private telecom service provider make use of this tool fullest to its potential to serve the customer,” Sinha said.
Sinha said that the launch of the service is in tune with Prime Minister Narendra Modi’s vision of “minimum government, maximum governance” and through this live communications platform government can provide a transparent, clean and responsive and accountable administration.
Sinha further added that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile phone subscribers had already crossed 1 billion in January this year.
“Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that the Ministry will rise up to this challenge,” he added.