EC rolls out three IT-based systems in Punjab

The Election Commission on Monday rolled out three IT based systems- Samadhan, Suvidha and Sugam in Punjab to ensure the process is conducted smoothly.

These IT based solutions were launched during a meeting held by Chief Election Commissioner Nasim Zaidi along with two election commissioners A K Joti and O P Rawat with all Deputy Commissioners, and senior police officers here on Monday.

Presiding over a meeting, Zaidi said this single window platform using ICT solution for quality interactions with the electors, citizens, political parties, civil societies and media will help in ensuring the election process smooth and transparent.

These IT solutions will make the system independent of human influence, further said Zaidi.

ECI has also directed that a proper training programme for officials and political parties will be provided for effective use of these IT systems.

He also said citizens and electors are most essential stakeholders of election process. For inclusive elections, their effective participation in voting is essential. Their participation in the form of suggestions, information and complaints if any plays a major role in making elections free, fair and fearless elections, he said. ‘Samadhan’ is an online grievance registration and redress system which shall be put in place shortly to provide a unified and integrated platform for the registration and tracking of all kinds of complaints and suggestions from the citizens through mobile, landline, call-centre, SMS, email, fax etc, according to a statement.

The officials are directed to enquire into the complaint within the specified time-limits and close the case with feedback to the complainant. In case, the time-limit is breached for any reason, there is a provision of automatic escalation to the higher officers, it said.

‘Suvidha’ is a single window system for the political parties and the candidates seeking different permissions during the electioneering phase. This facility provides single window clearance within 24 hours for all the permissions in all the constituencies through online software,it said.