To make police stations people-friendly, operation 'Mitra' to be revived in Ggn

Gurugram: Announced in 2017 by Chief Minister ML Khattar, operation Mitra will be revived again in Gurugram.

Under this drive, there will be special booths that will have police officers in civilian clothes and will primarily provide a total of 16 non-policing services, including issuance of character certificate, hotel registration, verification of address, passport, employee, tenant and domestic help, as well as permission for organising public events.

Mitra kaksh will be set up in DLF-1, Sohna City, Farrukhnagar, Bilaspur, Manesar, Sadar, Pataudi and Palam Vihar police stations, among others.

"The main idea behind this initiative is to make people more comfortable while visiting police stations for non-policing works," said Gurugram police commissioner Muhammad Akil.

The Haryana director general of police has asked the police housing corporation for a plan on the development of the mitra kakshs. The government plans to set up 39 such booths in the city. Out of these, 10 will be developed in the first phase in around year-and-a-half.

To present a friendly image of itself the 2500 strong Gurugram police have begun training sessions where the emphasis is being paid on Soft skills, communication skills and etiquette training.

The first of such sessions titled Operation Shriman was organised on February 28. The event was organised by DCP east, Sulochna Gajraj, Karan Goel (ACP DLF) and Usha Devi (ACP Women police station).

It was attended by the SHOs of all the police stations in East Gurugram. The trainers Shveta Gupta and Prachi Batra emphasised on the advantages and importance of good and polite behaviour.

The police personnel were encouraged to address the public with respect and courtesy, as this would help in improving the public's perception of the police, resulting in a better relationship between the two.

"The programmes were conceptualised by the Chief Minister who felt that the police must have present an image by which the complaint feel at easy to come to them and lodge their complaints. We want to make sure that at the end our efficiency is demonstrated not only through our work but also with our conduct and attitude," said a senior police official from Gurugram police.

The district police under this initiative had earlier unveiled Operation Namaskar in January. In this session, more than 1000 traffic cops were trained to greet violator with folded hands before levying the fine.