To improve grievance redressal, traffic police to follow up on major complaints

New Delhi: Delhi Traffic Police will soon start taking the feedback of major complaints reported on social media websites to ensure proper investigation of these grievances.

Officials stated they will make their Twitter and Facebook accounts more effective and would also provide phone numbers of traffic inspectors (TI), who can be contacted during a problem depending on the area.

Joint Commissioner of Police (Traffic) Alok Kumar told Millennium Post that they will start the feedback system soon and will contact those people whose complaints seem serious nature and ask them about the progress of their case.

"It would be like follow up of the grievances. We will make sure that the complainant is satisfied with the probe," added the Joint CP.

Complaints identifying the problems leading to the traffic snarls in the national Capital will be the area of focus.

The Delhi Traffic Police receives more than 7,000 complaints per month through social media and an average of 200 complaints on daily basis.

"We will be providing the contact number of the TI to the complainant, so that he or she can properly coordinate with the policeman regarding the problem," said Kumar.

The traffic police has also identified colonies where most of the population consists of pedestrians, cyclists or two-wheeler users.

Police organised camps for these people and enlightened them about road safety as they are the main victims of accidents.

Apart from social media, the traffic police has also conducted several drives against traffic violators.

Police data accessed by Millennium Post claimed that in 2018, more than 8,000 challans were charged for using the mobile phones while driving.

Playing loud music inside vehicles resulted in over 700 challans, while 39,908 challans were issued for having defective number plates.

The data also states that 1,46,475 challans were dispatched for not using proper vehicle lights.

More than 5,000 challans were charged for overcrowding in passenger vehicles.