Millennium Post

Since 2018, Railway helpline number received over 160 distress calls

Since 2018, Railway helpline number received over 160 distress calls

New Delhi: Since 2018, the Delhi Police (Railway) unit helpline have received more than 160 distress calls in which action was taken. The police officer stated that they also received calls in which the caller inquired about the timings related to different trains from them.

The Delhi Police data accessed by Millennium Post claimed that in the year 2018, the railway helpline number (1512) have received as many as 155 distress calls and in current year till January, around 14 such calls were received.

"Calls were related to different crime-related issues like theft, pickpocketing, women crime," said an officer.

Deputy Commissioner of Police (Railway) Dinesh Kumar Gupta told Millennium Post that after receiving distress calls, action were taken quickly. "Soon after any call, we sent a police team to the caller to help the person. In some cases, we transferred the matter to the concerned district," added DCP Gupta.

According to an officer, they attend more than 150 calls every day.

"Some callers asked us about the platform number, train timings. Few of them also told us to recharge their mobile number," said an officer adding that few callers also made test calls on the helpline number.

Delhi Police look after 45 railway stations and approximately 150 kilometres of railway track comes under 7 police stations and two police posts.

Awareness drive

DCP Dinesh Gupta stated that in order to create awareness about the helpline number, they have distributed posters, pamphlets to the travellers and also in a recent Delhi Police exhibition, they informed the visitors about the helpline number.

Metro helpline

Last year, the 1511 helpline number received 248 distress related calls whereas in 2019 till January, as many as 15 calls received in which action was taken.

"Calls were related to different types of crime," said an officer. The metro unit looks after 177 metro stations and 10 metro depots in the city.

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