Passengers accuse Oman Airlines of cheating, stage protest
New Delhi: Oman's national airline — Oman Air — irked a large number of passengers by first offering unbelievably low fares for a Delhi-Tehran-Delhi flight around the Republic Day weekend and then issuing a clarification that the fares displayed were the outcome of a technical glitch, and normal fares would be applicable. The result, the passengers who bought tickets at the low prices stormed into the office of Oman Air at Scindia House in Connaught Place and demanded immediate action against the Airlines.
The passengers protest on Tuesday led by Maulana Syed Jalal Naqvi, secretary Majlis-e-ulema-e-Hind told Millennium Post that before booking the tickets the passengers also clarified the low prices displayed on their site on 24, 25 and 26 January.
The Oman Customer care did confirm the prices.
The ticket was around 7000 Rs. However, when the passengers reached IGI they were shocked to know that they were asked to pay additional Rs 29,000 as fare. The passengers had no choice but to return back.
"On 28th January 2019 a circular stated that the fare between Delhi to Tehran fare was an error. They asked to cancel the tickets or pay the extra amount, how can they do this? Who will compensate for the connecting domestic flights the passengers already booked" said
When Millennium Post contacted the Customer care of Oman Air the executive confirmed in a telephonic conversation that the fare displayed on 24, 25 and 26 January was a technical glitch.
"How can there be an error for three days? Even if it was an error its the airline which is responsible and not the passengers, we want to travel with the same fare with the same dates that we booked," said Kazim Khan.
The passengers signed a memorandum and submitted it to PMO, Ministry of External Affairs and Ambassador of Sultanate of Oman, New Delhi.