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Now, 30 more services will be delivered at your doorstep

Total number of services goes to 70; Delhi govt to add more services to take tally to 100

NEW DELHI: People living in Delhi can now avail 30 more services at their doorsteps, including adding members in ration card, paying the motor vehicle tax and getting a DTC pass, taking the total number of such services to 70. The Delhi government will soon add more services to take the tally to 100.

"The second phase of the doorstep delivery of public services, the official launch of which is yet to take place, has been rolled out. Residents can dial 1076 and get the service by paying Rs 50 extra," an official from Delhi's Administrative Reforms said.

Officials in the administrative reforms (AR) department running the scheme, however, said the launch was deferred as the back-end team had to be strengthened. According to the officials, the software used to crash almost every time due to the demand. Over the past six months, we have worked on developing a completely new software. Besides, earlier there was no linkage between the mobile sahayaks and the call centres and both verticals were operating in silos.

The new services include booking a tour package through Delhi Tourism and Transportation Development Corp. In September 2018, the Delhi government had launched the doorstep delivery of 40 public services to make things easy for the common man. In the first phase, people got certificates of marriage, caste, domicile, income, births and deaths among others at their doors. Driving license, new water or sewer connection and disconnection were also provided under the scheme which functions between 8 am and 10 pm through a "Mobile Sahayak".

The government had planned to roll out more services by February but they got delayed. "Once the second phase is on track, steps to start the third phase will be initiated," the official said.

Chief Minister Arvind Kejriwal has plans to have at least 100 services delivered at people's doorsteps, the official said. Aam Aadmi Party leader Atishi said:

"The plan initially was to take things online but we realised that people find it more easy to call a number and get the services instead of doing things online." The tenure of the Kejriwal government will end in February 2020.

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