Malware attack on MTNL broadband
Several broadband connections of state-run MTNL here were suffered after a malware attack on Friday.
The company officials said the situation is "under control now". The attack impacted services at many households with malfunctioning of the broadband services. The attack on enterprise connections is still not clear, though according to the sources, operations were also impacted there.
Acording to MTNL, the company was noticing the issue since Thursday. "We have been taking action to sort out the matter, and are confident that the issue will be rectified very soon," the official, who requested anonymity, said.
The company said that it is adopting a variety of measures to tackle the issue. "The modem has to be re-configurated to manage the problem."
For the MTNL consumers, who are calling its helpline, the company is providing immediate "on-phone rectification" helpline. "We are also contacting subscribers on our own. Apart from this, we are also replacing the modem of subscribers where there is a serious issue due to the malware."
It is also advising its customers to follow certain steps to re-boot the modem. "There is a reset button on every modem that needs to be pressed for a few seconds. This is equal to taking the system on to the factory settings mode."
The teleco is yet to detect the origin of the malware attack.
When asked whether the company is also coordinating with the Ministry of IT to look into the matter, the official said he is not aware of any such exercise. The government has asked various telecom and banking companies to be careful about virus attacks and malware, especially as the country moves over to digital transactions. Agencies