Millennium Post
Delhi

In 2017, top cop received over 25,000 complaints

New Delhi: In the year 2017, whether it was Lieutenant Governor (LG) or Commissioner of Police, each of them were flooded with complaints which were closely monitored by city police. The law enforcement agency also kept a tab on the complaints of corruption or misdeed lodged by citizens against any police personnel.
Complaints forwarded from the LG's Listening Post CRGMS (Citizen Relationship and Grievance Management System) which gives the citizens an option to register their grievances were monitored closely by the Vigilance Branch after sending them to the districts and units for redressal. This year, 1014 grievances were received, out of which 749 have been redressed so far.
Police Commissioner (Delhi) Amulya Patnaik's email which happens to be an exclusive facility created for those members of the public who may not be able to visit personally and yet wish to send their complaints was also closely monitored. During the year, 25,880 e-mails were received which were sent to districts, units for necessary action.
The Commissioner of Delhi Police also started a unique experiment called Post Box which maintains the anonymity of the complainant.
The 24X7 flying squad of Delhi Police continued with its prompt response to complaints of corruption or misdeed lodged by citizens against any police personnel. During the year 2017, around 1384 such calls pertaining to allegations of harassment, inaction or corruption were attended by the squad. 57 surprise checks were conducted at various intersections in the city last year by Special Surveillance teams of Vigilance Branch. The purpose was to keep an eye unobtrusively and by surprise on the visible wings of Delhi Police such as traffic, PCR vans and beat officers in order to detect any public dealing of a suspicious nature involving these policemen who interface directly with the public.
Vigilance unit of city police conducted 504 surprise checks of various police stations.
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