Millennium Post

Handle complainants with care: Delhi Police to senior officers

New Delhi: The Delhi Police has issued a circular to all senior officers stating that the staff at police stations should remain prompt and courteous while dealing with the complainants. Sources said that the move came after it was noticed that complainants were not handled properly by staffs.

Quoting the circular content, police sources told Millennium Post that, "It has been the endeavour of Delhi Police to provide a congenial environment to the complainants visiting the police stations where they can lodge complaints or FIRs without any fear or favour. In order to achieve this objective, the Public Facilitation Desks have been established in all the police stations. Delhi Police has also provided facility for online registration of complaints and e-FIRs in certain categories of property offences." "However, some instances have come to notice that the complainants were not received or treated properly and the staff were not adequately sensitized on the handling of the complaint," sources further added.

"It is once again reiterated that District DCsP shall ensure strict compliance of the instructions issued earlier. Any inaction or willful negligence on the part of the police station staff should not be dealt with leniently. It is expected that the police stations staff are adequately sensitized to remain prompt and courteous while dealing with the complainants," sources said quoting circular content.

Meticulous compliance on the above instructions may be ensured. The circular was signed by Special Commissioner of Police rank officer in Delhi Police. The copy was sent to all Joint CsP, all Addl CsP, DCsP, districts/units including FRRO& PTC/Delhi, SO to CP (Delhi) and SOs to all Special CsP.

The Delhi Police had launched public facilitation desks to serve as a one-stop window for redressing public grievances with courtesy and care. Sources said that till April this year out of 189 police stations, 183 have PFO desks. In 85 police stations, PFOs have computer connectivity whereas, in 56 stations, the internets are being provided.

More than 45,000 complainants with their grievances visited city police stations till March this year. Police sources said that over 34,000 complainants met Public Facilitation Officers whereas the concern of more than 14,000 people were heard by the Station House Officers (SHOs) or Additional SHOs of more than 180 police stations and units in Delhi Police.

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