Govt's grievance redressal system improved: Dept to CM

NEW DELHI: Delhi government grievance redressal has improved in the last few years, informed the officials of various departments who presented the data of grievance redressal to the Chief Minister. CM Arvind Kejriwal last month ordered all the department to compile the number of grievances received and also decided to monitor the progress of work every month.

The government also shared department-wise complaint data of the Delhi Police, according to which 39,449 complaints were received between February 2015 and November 16, 2018. Of these, 1,937 complaints were pending. It stated that 94,205 complaints were received by all three municipal corporations ruled by the BJP.

The officials of the departments also presented the way all the problems are taken care off. Earlier, seeing the volume of complaints–2,59,512 over a period of three years from February 2015 to November 16, 2018–CM also ordered that he would "personally" take stock of the PGMS twice a month. According to a government statement issued in November this year, "All HoDs have been asked to review the cases of those individuals who are unsatisfied with the grievance redressal done by the respective department. The CM will hold meetings with the HoDs on 15th and 31st (or whichever will be the last working day of the month) to personally review the PGMS functioning."As per the rule, a complaint must be resolved within 15 days of receiving it. This is the rule specified by the administrative reforms department which is in charge of monitoring the grievance redressal system.

In the last month's meeting the CM said, " Since the government stands committed towards public welfare, it is important that individual grievances of the residents of Delhi are duly addressed within the specified time limit given by each department."