GNIDA to launch comprehensive complaint redressal system

Greater Noida: The Greater Noida Industrial Development Authority (GNIDA) on Thursday said that they are going to form a comprehensive complaint redressal system in which a person can register a complaint through a phone call, said a senior GNIDA official.

According to the official, the decision has been taken to benefit the citizens. The instrument aims at enhancing public-government interface besides addressing needs, interests and problems of citizens in a time-bound manner.

"The objective is to make the administration simple, transparent, accountable and responsive. Complaints will be redressed within a fixed time frame. If a problem is not addressed, the complainant will be informed about the reasons for the delay and the time-frame for resolution," official added. Mpost