GMDA launches online service regarding faulty red lights
Gurugram: The Gurugram Metropolitan Development Authority (GMDA) has launched an online service for registering complaints about faulty traffic lights in the city.
Residents can now register complaints about traffic light by visiting the GMDA website and selecting "traffic light complaints" under online services. The public agency has even set an ambitious target of 4 hours for resolving complaints.
According to GMDA officials, users will have to do one-time registration before logging on and filing a complaint. Following the registration process, the user will have to identify the location of the faulty traffic light from the drop-down menu and submit the complaint.
Officials said the online service will help in ensuring a rapid and transparent complaint management system for faulty traffic lights. GMDA already offers online services for water bills, new water connections, change of land use, occupancy certificates and stadium booking.
"On the submission of the complaint, the user will get an acknowledgement number and reference number on their mobile numbers. The complaint will be forwarded to the resolving agency," said a GMDA official.
He added that the turnaround time for resolving complaints is four hours. Once the status of the complaint has been changed from 'pending' to 'resolved', an SMS will be sent to the registered mobile number of the complainant. With the objective of making Gurugram smart city the Gurugram metropolitan development authority (GMDA) has begun preparation. In one of the first steps to achieve the objective, the public agency is planning to set up an integrated command and control centres in its headquarters.
The project that is expected to cost more than Rs 100 crores will bring allows officials to inspect major services like street lighting, CCTV camera functioning, traffic management and water supply. There are plans to install 55,000 LED streetlights. Some of it has already been installed in areas Golf Course Road and Cyber greens area.
However, a major complaint that keeps on coming from the residents is that despite the installation of street lights most of them are non-functional. With incidents of snatching also on the rise in the city, the grievances of the non-functional CCTV's have also been raised. According to officials, the control centre will enable them to rectify these major defects in a time-bound manner.