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Fraudsters creating fake grievance portals to dupe innocent customers

The investigator suspects that gangs involved in the activity are residing in remote areas

Fraudsters creating fake grievance portals to dupe innocent customers

New Delhi: The grievances through online portals of companies can land people into trouble as now the fraudsters have opted modus operandi where they are creating fake grievances related portals on the internet for duping customers. The Delhi Police investigators claimed that they suspect that the Jharkhand based gangs behind all these activities.

Highly placed police sources told Millennium Post that they are probing more than 10 cases related to same modus operandi.

"The cyber criminals made fake grievances related portals of different companies to trap innocent customers. Finding that genuine, the complainants wrote the complaint on the portal giving all the personal details," said sources.

In the next step, the fraudster contacts the person and ask them for the bank details following which an OTP sent in the possible target phone and the fraudster would ask about the OTP claiming that it was sent for grievance redressal and after obtaining the OTP the accused duped the target.

Moreover, the fake portals changes their customer care number after duping any person.

Eyes on money wallets

Sources claimed that police came to know that the fraudster keeps an eye on the money transfer applications who are more popular and then they create fake grievance related portal.

"In many cases it was found that the app is connected with bank accounts so after getting the personal details of the customer, they cheat people easily," said sources.

Internet grievances

According to investigators, the gang of fraudsters who are sitting far away from Delhi keep the tab on the internet to monitor any grievances related to some companies' products or transactions.

"The member of the crime syndicate will approach the person through the internet to get the phone number. Then the accused contact the customers posing himself as the company representative," said police source. During the phone call, an OTP sent to the victim's phone, once the accused get to know about the OTP from the victim the money automatically get transferred to their wallets and then they switch off their phones.

Forested areas

The investigator have suspected that the gangs involved in the activity are residing in remote and bordering areas in order to dodge police. It has also been found that they run fake call centres from there.

Abhay Singh

Abhay Singh

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