'Doorstep services revolutionary step to weed out corruption'
NEW DELHI: The doorstep delivery of 30 services is going on smoothly in Delhi. It is a revolutionary step in governance to curb corruption. Happening for the first time anywhere in the world, including driving licence and marriage registration certificate, home-delivered, a Delhi govt official said.
The scheme was launched by Chief Minister Arvind Kejriwal in September last year after a power struggle between the Centre and the Delhi government since the AAP came to power in 2014. The AAP has often accused the LG of stalling the project at the behest of the Centre.
According to the Public Grievance Monitoring System (PGMS), till now nearly 8.33 lakh calls have been received and 1,20,885 calls were entertained by various departments. It is pertinent to mention that Delhi residents can dial 1076 to place a request for doorstep delivery of services which will be provided from 8 am to 10 pm. However, the call centre, set up to facilitate delivery of services, will function round the clock. The chief minister said the AAP government wants to set up a model through home delivery of services for the entire country and the world.
In the first phase, the AAP government has launched 30 services such as caste certificate, driving licence, ration card, birth certificate, marriage certificate, water connection at the doorstep of Delhiites. According to official source, Delhi government will shortly launch 30 services more. The services will be provided for an extra fee of Rs 50. "It is a revolutionary work in governance. Delhiites will now not need to stand in queues in government's department. It will save people's time. Citizens will also not need to pay money to touts to get their work done," Kejriwal had said earlier.
The Aam Aadmi Party government had proposed doorstep delivery of services earlier this year and had accused Lieutenant Governor Anil Baijal of stalling it. However, a five-judge Constitution Bench had on July 4 laid down broad parameters for the governance of the national capital, paving the way for the government to proceed with the scheme. Kejriwal also said the proposed doorstep delivery of ration scheme will become a reality soon.
According to Chief Minister office sources, the government is spending Rs 12 crore on the implementation of the doorstep delivery of services. The government has hired a private company –VFS Global Services Pvt Ltd –through which its services are provided at the doorstep of citizens. After police verification, 66 mobile sahayaks (facilitators) have so far been hired through the company to set up a call centre. The company's head of operations, Manpreet Singh Arora, said Delhi has 11 districts which will have 6 mobile sahayaks and one supervisor each.