Millennium Post

14 call centre staffers held for cheating over 100 people

14 call centre staffers held for cheating over 100 people

New Delhi: The Cyber Crime Unit of Special Cell has busted a cheating racket running in the garb of a call centre and arrested 14 racketeers including the mastermind.

Police said that the accused persons have cheated hundreds of people all over US and Canada by tele-calling on the pretext of providing tech support.

As many as 259 Computers have been seized from the possession of accused persons. ISP of internet service is being ascertained.

Deputy Commissioner of Police (Special Cell) Anyesh Roy said that a US national filed a complaint with the Cyber crime unit that he had been cheated by a group of persons on the pretext of providing tech support while he was looking online for services to fix his software problems. On this complaint manual and technical enquiry was conducted and a spot in Kirti Nagar was identified, after which a team under close supervision of ACP Aditya Gautam led by InspectorSajjan Singh was constituted and a raid was conducted in Kirti Nagar area and accused persons were successfully apprehended on the intervening night of 26th, 27th March-2018.

"They started recruiting young men and women (mostly aged 19-24) in order to do the tele-calling. They provided them with elaborate training in order to make sure that they are able to convince the victims based in US and Canada that they provide genuine services," said DCP Roy. Police in their press statement claimed that the team indulging in these operations as created a fake website wh a fake US address. They have 4-5 persons working on SEO (Search Engine Optimization) whose job is to ensure that there fake websites or fake tech support numbers offering fake services turns up as one of the top results on Google search for tech support.

When the customer calls on the number provided on the website they take remote access of his computer in order to fix the problem.

They, then induce the customer to pay a certain amount of money by promising to fix the problem (genuine as well as fake, created by them) but as soon as money is collected via Google play gift cards or i-tunes cards they stop responding to the client's calls.

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