Delhi Metro ranks first in information during travel

The Delhi Metro Rail Corporation (DMRC) has ranked first in ‘information during travel’, as per an international survey of Metro systems conducted by the Railway and Transport Strategic Centre (RTSC).

According to a DMRC official, the Corporation has secured the second position in ‘train cleanliness and comfort’. The survey was conducted by RTSC, which manages the NOVA and CoMET benchmarking groups of Metro networks. 

“The survey was conducted as per international standards EN 13816 (<g data-gr-id="32">an European</g> survey system used widely to assess the performance of the public transportation systems in Europe) and was controlled directly by RTSC through an internet link on DMRC’s website www.delhimetrorail.com,” stated the release issued by DMRC.

The survey was conducted from April 13 to May 10, 2015.

It also conducted the third edition of its in-house ‘Customer Satisfaction Survey’ (CSS) from August 24 to September 1, 2015, and covered 96,466 respondents.

“Top 50 Metro stations of the network were surveyed and some responses were also collected from inside the trains. Like the international survey, this survey was also done as per international standards EN 13,816,” the official said.

CSS included various crucial aspects of Metro operations such as availability and accessibility, new facilities offered to customers, information, quality of service, customer services, outside Metro area, comfort and view on fare revision, security and safety, it added.

The official statement, however, states that the areas in which commuters expressed the need for improvement were pavements, lighting, cleanliness/orderliness and encroachment outside station premises.

DMRC will take up these issues with the civic authorities and work towards necessary improvement, it added.