CVC to develop index to evaluate and give rankings to organisations
In order to evaluate and give ranking to the organisations in respect to the integrity, Central Vigilance Commission of India (CVC) is developing an index in association with the help of Indian Institute of Management. The South Delhi Municipal Corporation (SDMC) and the Delhi Development Authority (DDA) were selected for the evaluation for this ranking in the first phase.
The New Delhi Municipal Council (NDMC) took the initiative first to evaluate and give ranking to the organisations and brought all public bodies namely NDMC, DDA, three MCDs and Delhi Cantonment Board at one platform on Wednesday.
On the occasion, Delhi Chief Secretary, K K Sharma said that the Delhi government has introduced a Common Application Form for citizens to extend the services of various departments within one form. He informed that we need to develop a mechanism for validation and evaluation of our services by users, general public and all stakeholders. We cannot wait for decade to decade for changing the mindset and behaviour of public about the administration, he added.
The NDMC Chairman, Naresh Kumar, said that the New Delhi civic body is striving hard to make governance citizen-friendly with increased reliance as online services, e-governance shall be achieved through re-engineering internal processes and procedures will encourage paperless communication for facilitation of citizen.
He further said that “NDMC 311” mobile app is providing transparency in public domain through a mobile-based solution to avail all information, facilities, payments, grievances redressals for the citizen. About 97 per cent complaints have been solved on a day-to-day base by the concerned departments of NDMC.