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Delhi

Computerisation of hospital information system topmost priority: AIIMS director

What are your future plans for the development of AIIMS?
I intend to improve patient care services, so as to ensure customer satisfaction. Also, I am planning to set up some surgical centres, maternity centres and new blocks but the plan needs approval recommendations and hence it is yet to be formulated.
In addition, computerisation of hospital services through intranet is my topmost priority. An efficient online system is also to be introduced to computerise the appointment mechanism. Besides, I aim to reduce the waiting time for patients for an appointment with doctors, which causes unnecessary hassles.

What are the challenges that AIIMS faces today?
The biggest challenge is the huge influx of patients everyday that adds  to the work load of doctors, as the infrastructure is limited. So, in order to ensure better services to patients, improvements in infrastructure is the need of the hour.
AIIMS is a world renowned institution and has established itself as a brand since it was set up in 1956. From 800 beds to 2500 beds today, along with 52 special departments under one roof, we’ve come a long way. We receive almost 10,000 patients and 50,000 footfalls every day. We perform 1.5 lakh special operative procedures every year. So, with this kind of workload and ever increasing number of patients, maintaining our image as a patient-friendly and offering low cost treatment continues to be a challenge and a priority.
Managing a huge crowd is a challenge and we are devising some effective mechanisms to treat maximum number of patients and to continue welcoming those who look up to AIIMS as a facility for their treatment.

What initiatives are to be introduced to bring reforms in current education system at AIIMS?

I would like to create an environment where doctors, researchers and interns feel like a family and that they get an opportunity to learn at every moment. Besides, there will be an introduction of new evaluation system including OSCII and new assessment techniques in PG courses.

How do you intend to cease the attrition rate of doctors moving to private sectors?
First and foremost people leave for various reasons and we need to differentiate here to understand the cause. When doctors leave for career growth it is understandable because ultimately they benefit society after being trained at AIIMS. Our aim must be to build a health care system, which is affordable, or else it’s pointless to run hospitals.
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