Cisco sets up global delivery centre in Pune, to hire 150
Cisco's services business serves 10,000 customers globally through a network of integrated GDCs. India is the only market where Cisco has two GDCs, the other one being in Bengaluru. Globally, Cisco now has six GDCs in the US, Mexico, Poland, China and India (two centres).
"Pune has 100 resources at this point with global expertise in financial services and insurance (FSI), manufacturing and service provider business. Pune also has a 8,000 sq ft lab which can simulate some of the most complex/ largest customer networks for testing," Cisco India and SAARC President Dinesh Malkani said. He, however, declined to comment on investment details. The Benagluru GDC is the largest centre for Cisco Services and acts as a hub. It already has over 1,000 people at the centre.
Globally, Cisco's services arm contributes about 25 per cent ($3 billion) of its overall revenue (quarterly $12 billion) and is one of the fastest growing business for the company. "The Pune GDC reconfirms our commitment for a long-lasting partnership with our customers and the Maharashtra government. This centre has been designed to provide the best experience as well as services and products along with local innovations to our customers," he said.
The US-based tech giant has already zeroed in on Pune for setting up its manufacturing unit in the country and eventually plans to make India an export hub.
Talking about Pune GDC, Malkani said Cisco plans to double capacity and have 250 resources in two years. "Currently, 25 per cent of Fortune 500 customers are supported out of India. India centres are the only ones that supports all the geographies (50 per cent in Americas, 25 per cent in Europe and 25 per cent in Asia-Pacific, Japan and China)," he said.