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CATS’ control room employees complain of non-payment, abstain from work

The Delhi ambulance services better known as Centralised Accident Trauma Services (CATS) seems to have been embroiled in a controversy with the outsourced employees expressing their discontent over certain matters. 

There have been reports that the call centre workers from Wipro who are responsible for taking the calls at CATS’ state-of-the-art control room in East Delhi’s Laxmi Nagar are abstaining themselves from work due to non-payment of dues ever since their operations have commenced. The operations at the control room began two months ago in the beginning of July.

The CATS’ control room presently has 20 employees who work in three shifts.  For IT and call centre services , the Delhi government had hired the services of Trinity solutions and Wipro. The salaries of the workers are paid through the third party National Informatics Centre Services Inc (NICSI).

In acknowledging that there was indeed a strife but terming it to be a non-serious matter, a senior official of the Delhi government who looks after the affairs of CATS said: “ There were certain HR issues which the call centre workers who work in the night shift had but that has now been resolved and the CATS is functioning fine.”

In what was one of the major reforms to have been taken by the Delhi government to revamp CATS, a fleet of 110 technologically advanced CATS ambulances were purchased, a common number 102 and an app was developed for citizens to avail the services of CATS and a technologically and digitally advanced control room was setup at Laxmi Nagar that can track the movements of the ambulances.
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