Millennium Post

Hyd airport ranks 1st in world in airport service quality survey

Hyd airport ranks 1st in world in airport service quality survey
GMR's Hyderabad International Airport has secured first position in the world in the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016. The survey shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5), according to a GHIAL statement. S G K Kishore, CEO, GHIAL, thanked the passengers and its stakeholders including Ministry of Civil Aviation, CISF, airlines, immigration and customs.

"The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement", he said. Hyderabad Airport, running in to its 9th year of operations, is designed to cater to 12MPPA. It has witnessed a growth of more than 20 per cent in the last year with a passenger throughput of close to 15MPPA in calendar year 2016. "We soon plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA", said Kishore.

IGIA second among airports with over 40 mn pax

The Indira Gandhi International Airport (IGIA) in Delhi has been ranked world's second best airport, which handle more than 40 million passengers annually, according to a global survey.

This is a significant improvement from the previous year's rating, where the GMR-group operated airport was ranked no 1 in a smaller category of 25-40 million passengers per annum (MPPA) and at no 6 globally.

Delhi International Airport Limited's (DIAL's) Airport Service Quality (ASQ) score increased from 4.96 in 2015 to 4.99 in 2016, helping it attain the second position globally, only after Incheon in South Korea, according to a press statement.

"Our focus has always been on enhancing customer's experience. As we witness robust growth, we look forward to strong collaboration and support of airport stakeholders as well as our passengers.

"We are now geared to undertake the expansion works at Delhi Airport. IGIA Master Plan-2016 will further enhance the experience of our passengers and create new benchmark for the aviation community worldwide," said Prabhakara Rao, CEO, DIAL.

Airport Council International's ASQ ranking is a globally established benchmarking programme measuring passengers' satisfaction while they travel through an airport.
Next Story
Share it