Four AAI airports among the best in the world
New Delhi: The unrelenting pursuit for excellence in concert with conviction for providing world-class airports by AAI has been acknowledged with Four AAI airports getting the top honours in the recently announced ASQ awards. The airports viz. Ahmedabad, Bhubaneswar, Chandigarh and Indore won nine awards in different categories.
Airport Service Quality (ASQ) survey is the world-renowned and internationally established global benchmarking programme measuring passengers' satisfaction, whilst they travel through an airport, conducted by the Airports Council International (ACI), (a global non-profit organization of Airport Operators). ASQ Awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers.
ACI is an independent agency that carries out international bench marking of airports through its participative program known as
Airport Service Quality (ASQ) Survey measuring passengers'' satisfaction across 37 key performance indicators that includes 8 major categories
such as access, check-in, security,
airport facilities, food &beverage, retail, airport environment and