All public grievances need to be resolved in two months: Govt

All public grievances need to be addressed within two months time, Union Minister Jitendra Singh said on Thursday. A grievance is required to be redressed within a period of two months as per the guidelines issued by the Department of Administrative Reforms and Public Grievances, Singh said in a written reply in the Rajya Sabha.

The MoS for Personnel, Public Grievances and Pension said in case, it is not possible, an interim reply with reasons for delay is required to be provided. “However, due to the federal structure of governance, each state can also create its own grievance redress mechanism, prescribing different timelines for redress of public grievances,” he said.

The grievance received in the nodal department of the central government, which pertains to a state government is forwarded to it for appropriate action, he said.

Citizens’ grievances against the central government ministries have increased over three-fold in 2015 as compared to the previous year, he said.