AI’s self check-in facility takes off at 26 airports
The introduction of the self check-in kiosks also known as 'Common Use Self Service' (CUSS) from May 1, reduces significant amount of time for a flier at the airport, Air India said in a release. Air India is the first airline in the country to have this facility at such a large number of airports, it added.
Air India's domestic fliers can now procure boarding pass by using the facility near the check-in area at 26 airports, the release said. According to Air India, the kiosks help in extended service availability, reduce customer wait time, eliminate queues, expand service capacity with multiple kiosks, thereby speeding up the check-in experience.
The airports where the facility has been provided, include Aurangabad, Bangalore, Bhopal, Bhubaneshwar, Calicut, Coimbatore, Cochin, Chennai, Goa, Hyderabad, Indore, Jaipur, Jamnagar, Jodhpur, Kolkata, Lucknow, Nagpur, New Delhi, Mumbai, Mangalore, Raipur, Rajkot, Trivandrum, Udaipur, Visakhapatnam and Varanasi, the airline said.
At Mumbai airport, two kiosks have been equipped for this purpose with required signage, the airline said, adding, the fliers using this service can skip the check-in queues and head to a dedicated baggage drop counter where the actual baggage weight will be updated in the system and accepted for loading in to the aircraft.
The self check-in kiosks will be in addition to the offline counters, the release said.