Millennium Post

Air ticket booking portals make merry out of cancellation charges

As per the revised refund rules of the Railway Ministry, which will come into effect from 1 July, passengers will have to cancel their confirmed tickets two days before the journey, instead of the existing 24 hours to get the maximum refund.

The move to increase cancellation charges have been increased for rail passengers, but there is no check on the cancellation charges being taken by air ticket booking portals such as and, though Railways Ministry has relaxed the cancellation norms for travelers. Now passengers having a confirmed ticket can apply for refund within ten days of the commencement of journey instead of the previous 90 days window.

The refunds can be claimed within the next five days after the application for refund is made.
Airlines charge a hefty amount for the same, a minimum amount of Rs 1,000 per ticket is being charged for a one-way fare. According to travel portals like and, a charge of Rs.1,000 is deducted from the total price of the ticket purchased through them.

They further added that it is the airlines prerogative to charge the fees in addition to the portal’s service charge. For instance, if a passenger purchases a return ticket for Delhi to Mumbai and he/she wishes to cancel the same, the person will be charged a minimum amount of Rs 2,000 for the cancellation for both the tickets purchased for the return journey.

Even for a domestic airline like Indigo, minimum cancellation charges are Rs 1,000. The charge of Rs.1,000 is valid only for a one-way fare for a particular domestic sector.

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