Uber’s ‘template’ response cuts no ice with victims

Since 2009 (when Uber was launched), the company has expanded to 34 countries, mainstreaming on-demand private transportation. But Uber has tainted its image since the drivers are being accused of raping, assaulting, molesting or kidnapping female riders.  

In the recent case in which a 21-year-old girl was allegedly molested by the Uber cab driver on her way to Gurgaon on Saturday evening. It is important to mention that the official complaint to the police is yet to be made till Monday evening. Soon after the incident, the victim wrote a mail to Uber on its complaint id ( and also made a complaint at its helpline number.

It was shocking to see the response given by Uber via email which read: “We never want you to feel uncomfortable when riding with a driver partner on our system. I totally understand your concern and I’m extremely disappointed to hear this happened. We have a zero tolerance policy for this behaviour and I assure you that out team is following up with Vindo (driver) appropriately and immediately.”  

Similarly, in September 2014, the Uber cab driver misbehaved with a woman passenger in New York City and showed some gestures of a <g data-gr-id="31">jilted-lover</g>. 

When the victim wrote a mail to Uber narrating the incident they replied:  “I’m so sorry to hear about this uncomfortable situation. I can only imagine how this made you feel. I have turned this information over to our driver operations team. They will deal with [the driver] immediately. It is never ok for a rider to feel uneasy during a ride and we will do everything we can to ensure this type of experience does not happen again. I know money can’t solve everything, but I added $20 in 
<g data-gr-id="33">Uber</g> credit to your account to help make up for any discomfort you may have felt on this ride.”  

It has been observed that if someone posts an unpleasant experience about the journey in Uber cabs, the company has a set pattern to revert back.

‘Gurgaon molestation may spell fresh trouble for Uber’

 The latest incident of molestation of a woman by <g data-gr-id="85">an Uber</g> cab driver in Gurgaon may spell fresh trouble for the US-based company and other app-based taxi providers in the national capital, a Delhi government official said on Monday.

“The incident will certainly play on our minds when we go through the details which we had last week asked these companies to submit,” the official said.

Cab service providers like Uber and Ola were asked to provide information and furnish affidavits agreeing to stringent safety norms for women passengers if they wanted their application for <g data-gr-id="86">license</g> to be considered.

Following the rape of a 25-year-old woman by a cab driver of the Uber taxi company in December last year, the city government had banned all app-based taxi services. However, these cabs continue to ply on city roads.

In the latest incident, a woman from Delhi alleged that Uber cab driver Vinod molested her on 
Saturday night in Gurgaon’s Sun City area, when she got down from the car to go to a friend’s house.

“The government can’t be seen to be doing nothing. If incidents like these occur again, the public will not spare the government,” the official said.

A meeting between Transport Minister Gopal Rai and representatives of Ola and Uber was held last week. They had told the minister that they were following the best safety norms. 

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