Trai finds 87 per cent dip in complaints for wrong VAS activation
14 Oct 2013 11:53 PM GMT
The number of complaints made against wrong activation of value added services like mobile internet and caller tunes has declined by about 87 per cent since July when TRAI issued directions to operators for putting an end to such practices, the regulator said on Sunday.
According to data released by the Telecom Regulatory Authority of India (TRAI), number of consumer complaints against wrongly activated VAS services on mobile phones has come down by about 87.56 per cent to 9,338 in August, from 75,117 in July.
On 10 July, TRAI issued direction to telecom operators to take double confirmation from consumers before activating value added services (VAS) and refund money of subscriber if the complaint is made within 24 hours for services that are valid for more than a day and 6 hours if a service is valid for a day.
According to data released by the Telecom Regulatory Authority of India (TRAI), number of consumer complaints against wrongly activated VAS services on mobile phones has come down by about 87.56 per cent to 9,338 in August, from 75,117 in July.
On 10 July, TRAI issued direction to telecom operators to take double confirmation from consumers before activating value added services (VAS) and refund money of subscriber if the complaint is made within 24 hours for services that are valid for more than a day and 6 hours if a service is valid for a day.
Next Story
